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An analysis of visitors' behavior in the Louvre Museum: A study using Bluetooth data

机译:卢浮宫博物馆参观者行为分析:一项研究使用   蓝牙数据

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摘要

Museums often suffer from so-called "hyper-congestion", wherein the number ofvisitors exceeds the capacity of the physical space of the museum. This canpotentially deteriorate the quality of visitor's experience disturbed by othervisitors' behaviors and presences. Although this situation can be mitigated bymanaging visitors' flow between spaces, a detailed analysis of the visitor'smovement is required to fully realize and apply a proper solution to theproblem. This paper analyzes the visitor's sequential movements, the spatiallayout, and the relationship between them in large-scale art museums - LouvreMuseum - using anonymized data collected through noninvasive Bluetooth sensors.This enables us to unveil some features of visitor's behavior and spatialimpact that shed some light on the mechanism of the museum overcrowding. Theanalysis reveals that the visiting style of short and long stay visitors arenot as significantly different as one could expect. Both types of visitors tendto visit a similar number of key locations in the museum while the longer staytype visitors just tend to do so more extensively. In addition, we reveal thatsome ways of exploring the museum appear frequently for both types of visitors,although long stay type visitors might be expected to diversify much more giventhe greater time spent in the museum. We suggest that thesesimilarities/dissimilarities make for an uneven distribution of the quantity ofvisitors in the museum space. The findings increase the understanding of theunknown behaviors of visitors, which is key to improve the museum's environmentand visiting experience.
机译:博物馆经常遭受所谓的“过度拥挤”,其中参观者的数量超过了博物馆的实际空间的容量。这可能会因其他访客的行为和存在而打乱访客的体验质量。尽管可以通过管理访问者在空间之间的流动来缓解这种情况,但是需要对访问者的移动进行详细分析,以充分实现并为该问题应用适当的解决方案。本文使用无创蓝牙传感器收集的匿名数据,分析了大型美术馆卢浮宫中游客的循序运动,空间布局及其之间的关系,这使我们能够揭示游客行为和空间影响的一些特征,从而阐明一些启示博物馆人满为患的机制。分析表明,短期和长期逗留的访客的访问方式并没有人们预期的那么大。两种类型的游客都倾向于参观博物馆中相同数量的关键地点,而停留时间越长的游客则倾向于越做越广泛。此外,我们发现,这两种类型的游客都经常会发现一些探索博物馆的方式,尽管考虑到在博物馆中花费的时间更多,长住型游客可能会更加多样化。我们建议,这些相似性/不同性会导致博物馆空间中游客数量的分布不均。这些发现增加了对游客未知行为的理解,这对于改善博物馆的环境和参观体验至关重要。

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